At SE Paper Mart, customer satisfaction is our top priority, and we aim to make your return experience as smooth as possible. Please review our return policy guidelines:
Eligibility for Returns:
- Product Condition: Products must be returned in their original, unused, and unopened condition with all packaging intact.
- Return Window: Initiate returns within 7 days of receiving your order.
- Non-Returnable Items: Custom or special orders, as well as opened or used products, are not eligible for returns.
Returns for Defective Paper Rolls:
- If you experience any issues with paper rolls not functioning properly, you can still initiate a return request. We will thoroughly check the returned items and provide support to resolve the issue.
How to Initiate a Return:
- Contact Us: Send an email to support@sepapermart.com with your order details and reason for return.
- Approval Process: Upon approval, we will provide you with return shipping instructions.
Refund Process:
- Inspection: Once we receive the returned products, we will inspect them to ensure they meet our return criteria.
- Refund: Approved refunds will be processed within 10-15 business days and issued to your original payment method.
- Shipping Costs: Original shipping costs are non-refundable, and return shipping is the responsibility of the customer unless the return is due to a defect or error on our part.
For further assistance, please contact us at support@sepapermart.com. Thank you for shopping with SE Paper Mart!